FAQ's
1. Question: What methods of Payment do you accept?
Answer: Our shopping cart handles UK Credit cards securely
via Nochex and PayPal, and overseas cards securely via PayPal. If you
have a Nochex or PayPal account, you can of course pay from this
account too.
Our shopping cart now handles cheques and post orders.
Cheques are subject to a 5 day clearance before items are shipped. All prices include VAT at 17.5%
For Cheque and PO sales please be aware that your items will be reserved for a period of 3
working days. Should your payment not be received during this time the
items will be re-stocked and your order cancelled.
2. Question: How long will it take for my items to arrive?
Answer: All products ordered will be shipped out to you within 24 hours of receiving payment (cheques require 5 day clearance).
Postage cost is calculated on weight of goods and packaging.
3. Question: How do I return goods to you?
Answer: We offer a 100% guarantee that if you are in
anyway dissatisfied with your items, we will exchange or give a full
refund, provided that you return them to us in their original condition
and packaging. Please note that we cannot accept hosiery returns if the
pack has been opened. These products are excluded from our general
returns policy for hygiene reasons and will be indicated with the
product info on the website.
These conditions do not affect your statutory rights.
Our return period is 14 days from shipment date, and any returned items
must be received by us within this period. When returning please state
if you require a replacement or refund on your item. All refunds will
be credited back to the original payment method used. We will inform
you as soon as this has been processed.
We regret that no postage will be refunded unless the item(s) being returned are faulty.
4. Question: What if my goods were faulty?
Answer: In the event of you receiving a faulty item, you
should return it to us together with a note explaining what the problem
is. Once your item has been received here we will investigate the fault
and contact you to agree the most appropriate resolution.
Please Note that we cannot accept liability for any damage caused whilst in transit.
*Note, If you are returning a faulty item for replacement/refund we will re-imburse your postage.
5. Question: I am an international customer how do I return goods?
Answer: Send your returns via an insured tracable method
marking your package clearly as RETURNED GOODS to avoid delays at
customs. Please retain your shipping documentation so that we can
complete your request in the event if the item being lost or damaged in
transit.
6. Question: Can I use your website images?
Answer: No, all of our images are copyright to us or our suppliers, you will need to seek prior permission from us to use any of our website or product images.
